How to Deposit and Trade Crypto at DigiFinex

How to Deposit in DigiFinex

How to Buy Crypto with Credit/Debit Card on DigiFinex

Buy Crypto with Credit/Debit Card on DigiFinex (Web)

1. Log in to your DigiFinex account and click [Buy Crypto] - [Credit/Debit Card].

2. Here you can choose to buy crypto with different fiat currencies. Enter the fiat amount you want to spend and the system will automatically display the amount of crypto you can get, select the preferred payment channel and click [Buy].

Note: Diffrent payment channel will have diffrent fees for your transactions.

3. Confirm the details of the order. Tick the boxes and press [Confirm].

Buy Crypto with mercuryo payment channel (Web)

1. Click on [Credit or debit card] then click [Continue]. Then fill out your Email address and click [Continue].
   
2. Enter the code was sent to your Email address and fill out your personal data and click [Continue] to complete the purchasing process.
   

3. Choose [Credit or debit card], then fill out your credit card or debit card details and click [Pay $].

Note: You can only pay with credit cards in your name.

4. You will be redirected to your banks OTP transaction page. Follow the on-screen instructions to verify the payment.

Buy Crypto with banxa payment channel (Web)

1. Choose [banxa] payment method and click [Buy].

2. Enter the fiat amount you want to spend and the system will automatically display the amount of crypto you can get, and click [Create Order].

3. Enter the required informations and tick the box then press [Submit my verification]. 

4. Enter the verification code that was sent to your email address and click [Verify Me].

5. Enter your billing details and select your country of residence then tick the box and press [Submit my details].
 
6. Fill out your credit card or debit card details to continue then you will be redirected to your banks OTP transaction page. Follow the on-screen instructions to verify the payment.

Note: You can only pay with credit cards in your name.

Buy Crypto with Credit/Debit Card on DigiFinex (App)

1. Open your DigiFinex app and tap on [Credit/Debit Card].

2. Here you can choose to buy crypto with different fiat currencies. Enter the fiat amount you want to spend and the system will automatically display the amount of crypto you can get, select the preferred payment channel and tap [Purchase].

Note: Diffrent payment channel will have diffrent fees for your transactions.

3. Confirm the details of the order. Tick the boxes and press [Confirm].

Buy Crypto with mercuryo payment channel (App)

1. Click on [Credit or debit card] then click [Continue]. Then fill out your Email address and click [Continue].
   
2. Enter the code was sent to your Email address and fill out your personal data and click [Continue] to complete the purchasing process.
   

3. Choose [Credit or debit card], then fill out your credit card or debit card details and click [Pay $].

Note: You can only pay with credit cards in your name.

4. You will be redirected to your banks OTP transaction page. Follow the on-screen instructions to verify the payment and finish the transaction.

Buy Crypto with banxa payment channel (App)

1. Choose [banxa] payment method and click [Buy].

2. Enter the fiat currency and amount you want to spend and the system will automatically display the amount of crypto you can get, and click [Create Order].

3. Enter the required informations and tick the box then press [Submit my verification].

4. Enter the verification code that was sent to your email address and click [Verify Me].

5. Enter your billing details and select your country of residence then tick the box and press [Submit my details].
 
6. Fill out your credit card or debit card details to continue then you will be redirected to your banks OTP transaction page. Follow the on-screen instructions to verify the payment.

Note: You can only pay with credit cards in your name.

How to Buy Crypto on DigiFinex P2P

Buy Crypto on DigiFinex P2P (Web)

1. Go to the DigiFinex website and click on [Buy Crypto] and then click on [Block-trade OTC].

2. After reaching the OTC trade page, follow the steps below.

1. Choose the type of cryptocurrency.

2. Select the fiat currency.

3. Press [Buy USDT] to purchase the chosen cryptocurrency. (In this case, USDT is used as an example).

3. Enter the purchase amount, and the system will automatically calculate the corresponding fiat money amount for you, then click [Confirm].

Note: Each transaction must be equal to or exceed the minimum [Order Limit] specified by the businesses.

4. Select one of the three payment methods below and click [To pay].

5. Confirm the payment method and amount (total price) on the Order Details page and then click on [I have paid].

6. Wait for the seller to release the cryptocurrency, and the transaction will be completed.

Transfer assets from the OTC account to the spot account

1. Go to the DigiFinex website and click on [Balance].

2. Click on [OTC] and select the desired OTC account and click on [Tranfer].

3. Choose the currency type and proceed to the next steps:

• Select From [OTC account] Tranfer to [Spot account].
• Enter the transfer amount.
• Click on [Confirm].

Buy Crypto on DigiFinex P2P (App)

1. Open the DigiFinex app and tap on [more].

2. Tap on [P2P Trading] to access the OTC trading panel. After reaching the OTC trade panel, follow the steps below.

• Choose the type of cryptocurrency.

• Press [Buy] to purchase the chosen cryptocurrency. (In this case, USDT is used as an example).

3. Enter the purchase amount, and the system will automatically calculate the corresponding fiat money amount for you, then click [Confirm].

Note: Each transaction must be equal to or exceed the minimum [Order Limit] specified by the businesses.

4. Select payment methods below and click [I have paid].

5. Wait for the seller to release the cryptocurrency, and the transaction will be completed.

How to Buy Crypto with Google Pay on DigiFinex

Buy Crypto with Google Pay on DigiFinex (Web)

1. Log in to your DigiFinex account and click [Buy Crypto] - [Credit/Debit Card].

2. Here you can choose to buy crypto with different fiat currencies. Enter the fiat amount you want to spend and the system will automatically display the amount of crypto you can get, select the [mercuryo] payment channel and click [Buy].

3. Confirm the details of the order. Tick the boxes and press [Confirm].

4. Choose [Google pay] option and press [Buy with Google Pay].
 
5. Fill out your credit card or debit card details and click [Save card]. Then press [Continue] to finish your transaction.
  

Buy Crypto with Google Pay on DigiFinex (App)

1. Open your DigiFinex app and tap on [Credit/Debit Card].

2. Here you can choose to buy crypto with different fiat currencies. Enter the fiat amount you want to spend and the system will automatically display the amount of crypto you can get, select the [mercuryo] payment channel and tap [Purchase].

3. Confirm the details of the order. Tick the boxes and press [Confirm].

4. Choose [Google pay] option and press [Buy with Google Pay].

5. Fill out your credit card or debit card details and click [Save card]. Then press [Continue] to finish your transaction.

How to Deposit Crypto on DigiFinex

Deposit Crypto on DigiFinex (Web)

If you own cryptocurrency on another platform or wallet, you can transfer them to your DigiFinex Wallet for trading or earn passive income.

1. Log in to your DigiFinex account and click [Buy Crypto] - [Credit/Debit Card].

2. Click [Deposit] and search the cryptocurrency you want to deposit, such as USDT.
 
3. Choose the Main network that the currency operates and Click [Generate deposit address] to create a deposit address.

4. Click on the [Copy] icon to copy so you paste the address to the platform or wallet you are withdrawing from to transfer them to your DigiFinex Wallet.

Note: 

• The minium deposit amount is 10 USDT.

• USDT-TRC20 address (usually starts with characters) only accepts USDT-TRC20 deposit. Any other assets deposited to USDT-TRC20 address will be irretrievable.

• This address only accepts deposits for designated tokens. Sending any other tokens to this address may result in the loss of your tokens.

• Never deposit from a smart contract address! Please use a normal wallet to deposit.

• Please proceed with caution, and contact the customer support if you have any queries.

• Deposits from Mixers, Coinswap service providers and Privacy Wallets will not be accepted and may be returned after deducting a service charge.

5. Paste the deposit address to the platform or wallet you are withdrawing from to transfer them to your DigiFinex Wallet.

Deposit Crypto on DigiFinex (App)

1. Open your DigiFinex App and tap [Deposit Now].

2. Search the cryptocurrency you want to deposit, for example USDT.

3. Choose the main network and tap on the [Copy] icon to copy the deposit address.

Note:

• Your deposit address will be automatically generated upon selecting main network..

• You can press [Save QR Code] to save the deposit address in QR code form.

4. Paste the deposit address to the platform or wallet you are withdrawing from to transfer them to your DigiFinex Wallet.

Frequently Asked Questions

How long does it take for my funds to arrive? What is the transaction fee?

After confirming your request on DigiFinex, it takes time for the transaction to be confirmed on the blockchain. The confirmation time varies depending on the blockchain and its current network traffic.

For example, if you’re depositing USDT, DigiFinex supports the ERC20, BEP2, and TRC20 networks. You can select the desired network from the platform you’re withdrawing from, enter the amount to withdraw, and you will see the relevant transaction fees.

The funds will be credited to your DigiFinex account shortly after the network confirms the transaction.

Please note if you entered the wrong deposit address or selected an unsupported network, your funds will be lost. Always check carefully before you confirm the transaction.
 

How to check my transaction history?

You can check the status of your deposit or withdrawal from [Balance] - [Financial Log] - [Transaction History].

Why Hasn’t My Deposit Been Credited

Transferring funds from an external platform to DigiFinex involves three steps:

• Withdrawal from the external platform
• Blockchain network confirmation
• DigiFinex credits the funds to your account

An asset withdrawal marked as “completed” or “success” in the platform youre withdrawing your crypto from means that the transaction was successfully broadcast to the blockchain network. However, it might still take some time for that particular transaction to be fully confirmed and credited to the platform you’re withdrawing your crypto to. The amount of required “network confirmations” varies for different blockchains.

For example:

• Mike wants to deposit 2 BTC into his DigiFinex wallet. The first step is to create a transaction that will transfer the funds from his personal wallet into DigiFinex.
• After creating the transaction, Mike needs to wait for the network confirmations. He will be able to see the pending deposit on his DigiFinex account.
• The funds will be temporarily unavailable until the deposit is complete (1 network confirmation).
• If Mike decides to withdraw these funds, he needs to wait for 2 network confirmations.

Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the TxID (Transaction ID) to look up the status of the transfer of your assets by using a blockchain explorer.

• If the transaction has not yet been fully confirmed by the blockchain network nodes, or has not reached the minimum amount of network confirmations specified by our system, please wait patiently for it to be processed. When the transaction has been confirmed, DigiFinex will credit the funds to your account.
• If the transaction is confirmed by the blockchain but not credited to your DigiFinex account, you may check the deposit status from the Deposit Status Query. You can then follow the instructions on the page to check your account, or submit an enquiry for the issue.

 

Why Can’t I Receive Emails from DigiFinex

If you are not receiving emails sent from DigiFinex, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your DigiFinex account? Sometimes you might be logged out of your email on your devices and hence can’t see DigiFinex’s emails. Please log in and refresh.

2. Have you checked the spam folder of your email? If you find that your email service provider is pushing DigiFinex emails into your spam folder, you can mark them as “safe” by whitelisting DigiFinex’s email addresses. You can refer to How to Whitelist DigiFinex Emails to set it up.

3. Is your email client or service provider working normally? You can check the email server settings to confirm that there isn’t any security conflict caused by your firewall or antivirus software.

4. Is your email inbox full? If you have reached the limit, you won’t be able to send or receive emails. You can delete some of the old emails to free up some space for more emails.

5. If possible, register from common email domains, such as Gmail, Outlook, etc.

How to Trade Crypto at DigiFinex

How to Trade Spot on DigiFinex (Web)

A spot trade is a simple transaction between a buyer and a seller to trade at the current market rate, known as the spot price. The trade takes place immediately when the order is fulfilled.

Users can prepare spot trades in advance to trigger when a specific (better) spot price is reached, known as a limit order. You can make spot trades on DigiFinex through our trading page interface.

1. Visit our DigiFinex website, and click on [Log in] at the top right of the page to log into your DigiFinex account.

2. Tap on [Spot] in [Trade].

3. You will now find yourself on the trading page interface.

1. Market Price Trading volume of trading pair in 24 hours.
2. Asks (Sell orders) book.
3. Bids (Buy orders) book.
4. Candlestick chart and Technical Indicators.
5. Trading Type: Spot / Margin / 3X.
6. Type of order: Limit / Market / Stop-limit.
7. Buy Cryptocurrency.
8. Sell Cryptocurrency.
9. Market and Trading pairs.
10. Market latest completed transaction.
11. My Balance
12. Your Limit Order / Stop-limit Order / Order History

4. Transfer Funds to Spot Account

Click [Transfer] in My Balance.

Select your Currency and enter the amount, click [Transfer] .

5. Buy Crypto.

The default order type is a limit order, which allows you to specify a particular price for buying or selling crypto. However, if you wish to execute your trade promptly at the current market price, you can switch to a [Market Price] Order. This enables you to trade instantly at the prevailing market rate.

For instance, if the current market price of BTC/USDT is $61,000, but you desire to purchase 0.1 BTC at a specific price, say $60,000, you can place a [Limit Price] order.

Once the market price reaches your specified amount of $60,000, your order will be executed, and you will find 0.1 BTC (excluding commission) credited to your spot account.

6. Sell Crypto.

To promptly sell your BTC, consider switching to a [Market Price] order. Enter the selling quantity as 0.1 to complete the transaction instantly.

For example, if the current market price of BTC is $63,000 USDT, executing a [Market Price] Order will result in 6,300 USDT (excluding commission) being credited to your Spot account immediately.

How to Trade Spot on DigiFinex (App)

Here’s how to start trading Spot on DigiFinex App:

1. On your DigiFinex App, tap [Trade] on the bottom to head to the spot trading interface.

2. Here is the trading page interface.

1. Market and Trading pairs.
2. Sell/Buy order book.
3. Buy/Sell Cryptocurrency.
4. Open orders.

3. Choose Limit Price/ Market Price/ Stop Limit.

4. Enter Price and Amount.

 Click "Buy/Sell" to confirm the order.

Tips: Limit Price order won’t success immediately. It only becomes to a pending order and will be succeeded when the Market price fluctuating to this value.

You can see the current status in the Open order option and cancel it before its success.

Frequently Asked Questions (FAQ)

What is Limit Order

A limit order is an instruction to buy or sell an asset at a specified limit price, which is not executed immediately like a market order. Instead, the limit order is activated only if the market price reaches the designated limit price or surpasses it favorably. This allows traders to aim for specific buying or selling prices different from the prevailing market rate.

For instance:

• If you set a buy limit order for 1 BTC at $60,000 while the current market price is $50,000, your order will be promptly filled at the prevailing market rate of $50,000. This is because it represents a more favorable price than your specified limit of $60,000.
• Similarly, if you place a sell limit order for 1 BTC at $40,000 when the current market price is $50,000, your order will be immediately executed at $50,000, as it is a more advantageous price compared to your designated limit of $40,000.

In summary, limit orders provide a strategic way for traders to control the price at which they buy or sell an asset, ensuring execution at the specified limit or a better price in the market.

What is Market Order

A market order is a type of trading order that is executed promptly at the current market price. When you place a market order, it is fulfilled as swiftly as possible. This order type can be utilized for both buying and selling financial assets.

When placing a market order, you have the option to specify either the quantity of the asset you want to buy or sell, denoted as [Amount], or the total amount of funds you wish to spend or receive from the transaction.

For instance, if you intend to purchase a specific quantity, you can directly enter the amount. Conversely, if you aim to acquire a certain amount with a specified sum of funds, like 10,000 USDT. This flexibility allows traders to execute transactions based on either a predetermined quantity or a desired monetary value.

What is the Stop Limit Function and How to use it

A stop-limit order is a specific type of limit order used in trading financial assets. It involves setting both a stop price and a limit price. Once the stop price is reached, the order is activated, and a limit order is placed on the market. Subsequently, when the market reaches the specified limit price, the order is executed.

Here’s how it works:

• Stop Price: This is the price at which the stop-limit order is triggered. When the asset’s price hits this stop price, the order becomes active, and the limit order is added to the order book.
• Limit Price: The limit price is the designated price or a potentially better one at which the stop-limit order is intended to be executed.

It’s advisable to set the stop price slightly higher than the limit price for sell orders. This price difference provides a safety margin between the activation of the order and its fulfillment. Conversely, for buy orders, setting the stop price slightly lower than the limit price helps minimize the risk of the order not being executed.

It’s important to note that once the market price reaches the limit price, the order is executed as a limit order. Setting the stop and limit prices appropriately is crucial; if the stop-loss limit is too high or the take-profit limit is too low, the order may not be filled because the market price may not reach the specified limit.

The current price is 2,400 (A). You can set the stop price above the current price, such as 3,000 (B), or below the current price, such as 1,500 (C). Once the price goes up to 3,000 (B) or drops to 1,500 (C), the stop-limit order will be triggered, and the limit order will be automatically placed on the order book.

Limit price can be set above or below the stop price for both buy and sell orders. For example, stop price B can be placed along with a lower limit price B1 or a higher limit price B2.

A limit order is invalid before the stop price is triggered, including when the limit price is reached ahead of the stop price.

When the stop price is reached, it only indicates that a limit order is activated and will be submitted to the order book, rather than the limit order being filled immediately. The limit order will be executed according to its own rules.

How to View my Spot Trading Activity

You can view your spot trading activities from the Orders and Positions panel at the bottom of the trading interface. Simply switch between the tabs to check your open order status and previously executed orders.

1. Open orders

Under the [Open Orders] tab, you can view details of your open orders, including:

• Trading pair.
• Order Date.
• Order Type.
• Side.
• Order price.
• Order Quantity.
• Order amount.
• Filled %.
• Trigger conditions.

2. Order history

Order history displays a record of your filled and unfilled orders over a certain period. You can view order details, including:

• Trading Pair.
• Order Date.
• Order Type.
• Side.
• Average Filled Price.
• Order Price.
• Executed.
• Order Quantity.
• Order Amount.
• Total amount.