Digifinex Account - DigiFinex Blog

How to Register on DigiFinex

Register an Account on DigiFinex with Phone Number or Email

1. Go to the DigiFinex website and click [Sign up].

2. Select [Email Address] or [Phone number] and enter your email address/phone number. Then, create a secure password for your account.

Note:

• Your password must contain at least 8 characters, including one uppercase letter and one number.

Read and agree to the Terms of Service and Privacy Policy, then click [Create Account].

3. Click [send] and you will receive a 6-digit verification code in your email or phone. Enter the code and click [Activate Account].

4. Congratulations, you have successfully registered on DigiFinex.

Register an Account on DigiFinex with Google

1. Go to the DigiFinex website and click [Sign up]. 

2. Click on [Continue with Google] button.

3. A sign-in window will be opened, where you will need to enter your Email address or phone number and click on [Next].

4. Enter the password for your Gmail account and click [Next].

5. Then click on [Confirm] to continue signing up with your Google account.

6. Enter the verification code and click on [Confirm] to finish signing up your account.

Note:

• You must click on [send] to receive the verification code that will be sent to your Google account.

7. Congratulations, you have successfully registered on DigiFinex.

Register an Account on DigiFinex with Telegram

1. Go to the DigiFinex website and click [Sign up]. 

2. Click on the [Telegram] button.

Note:

• Tick the box to read and agree to the Terms of Service and Privacy Policy, then tap [Telegram].

3. Select your phone number region, then enter your phone number below and click on [NEXT].

4. Authorize DigiFinex to access your Telegram information by clicking on [ACCEPT].

5. Enter your Email Address.

6. Set up your password. You will receive a 6-digit verification code in your email. Enter the code and click [Confirm].

Note:

Your password must contain at least 8 characters, including one uppercase letter and one number.


7. Congratulations, you have successfully registered on DigiFinex.

Register on DigiFinex App

1. You need to install the DigiFinex application to create an account on the Google Play Store or App Store.

2. Open the DigiFinex app and tap [Log In/Sign Up].

3. Tap on [Don’t have account?] To begin signing up your account.

Or you can sign up by tapping on the menu icon.



And tap [Sign Up].

Then select a registration method.

4. If you choose [Sign Up with Email or Phone] then select [Email] or [Phone] and enter your email address/phone number. Then, press [Continue] and create a secure password for your account.

Note:

• Your password must contain at least 8 characters, including one uppercase letter and one number.

5. You will receive a 6-digit verification code in your email or phone.

6. Congratulations! You have successfully created a DigiFinex account.

Frequently Asked Questions (FAQ)

Why Can’t I Receive Emails from DigiFinex

If you are not receiving emails sent from DigiFinex, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your DigiFinex account? Sometimes you might be logged out of your email on your devices and hence can’t see DigiFinex’s emails. Please log in and refresh.

2. Have you checked the spam folder of your email? If you find that your email service provider is pushing DigiFinex emails into your spam folder, you can mark them as “safe” by whitelisting DigiFinex’s email addresses. You can refer to How to Whitelist DigiFinex Emails to set it up.

3. Is your email client or service provider working normally? You can check the email server settings to confirm that there isn’t any security conflict caused by your firewall or antivirus software.

4. Is your email inbox full? If you have reached the limit, you won’t be able to send or receive emails. You can delete some of the old emails to free up some space for more emails.

5. If possible, register from common email domains, such as Gmail, Outlook, etc.
 

Why Can’t I Receive SMS Verification Codes

DigiFinex continuously improves our SMS Authentication coverage to enhance user experience. However, there are some countries and areas currently not supported.

If you cannot enable SMS Authentication, please refer to our Global SMS coverage list to check if your area is covered. If your area is not covered on the list, please use Google Authentication as your primary two-factor authentication instead.

If you have enabled SMS Authentication or you are currently residing in a country or area that’s in our Global SMS coverage list, but you still cannot receive SMS codes, please take the following steps:

• Ensure that your mobile phone has a good network signal.
• Disable your antivirus and/or firewall and/or call blocker apps on your mobile phone that might potentially block our SMS Codes number.
• Restart your mobile phone.
• Try voice verification instead.
• Reset SMS Authentication.

 

How To Enhance DigiFinex Account Security

1. Password Settings

Please set a complex and unique password. For security purposes, make sure to use a password with at least 10 characters, including at least one uppercase and lowercase letter, one number, and one special symbol. Avoid using obvious patterns or information that is easily accessible to others (e.g. your name, email address, birthday, mobile number, etc.). Password formats we do not recommend: lihua, 123456, 123456abc, test123, abc123 Recommended password formats: Q@ng3532!, iehig4g@#1, QQWwfe@242!

2. Changing Passwords

We recommend that you change your password regularly to enhance the security of your account. It is best to change your password every three months and use a completely different password each time. For more secure and convenient password management, we recommend you to use a password manager such as "1Password" or "LastPass". In addition, please keep your passwords strictly confidential and do not disclose them to others. DigiFinex staff will never ask for your password under any circumstances.

3. Two-Factor Authentication (2FA) Linking Google Authenticator

Google Authenticator is a dynamic password tool launched by Google. You are required to use your mobile phone to scan the barcode provided by DigiFinex or enter the key. Once added, a valid 6-digit authentication code will be generated on the authenticator every 30 seconds. Upon successful linking, you need to enter or paste the 6-digit authentication code displayed on Google Authenticator every time you log in to DigiFinex. 

4. Beware of Phishing

Please be vigilant of phishing emails pretending to be from DigiFinex, and always ensure that the link is the official DigiFinex website link before logging into your DigiFinex account. DigiFinex staff will never ask you for your password, SMS or email verification codes, or Google Authenticator codes.

How to Verify Account on DigiFinex

How to complete Identity Verification on DigiFinex?

Where can I get my account verified on DigiFinex?

1. Log into your DigiFinex account, and you can access the Identity Verification from [User Center] - [Real-name verification].

How to complete Identity Verification on DigiFinex? A step-by-step guide

1. Choose the correct type of account you want to verify and click [Verify Now]. 

2. Click [Verify] to verify the LV1. ID Document. You can check your current verification level on the page, which determines the trading limit of your DigiFinex account. To increase your limit, please complete the respective Identity Verification level.

3. Select the country you live in and click [CONTINUE].

4. Select the issuing country you are from and choose the document type you want to use to verify and click [NEXT].

Note: Please select the country and document type of the ID (either National ID Card or Passport) you wish to use. Please make sure that all corners of the document are visible, no foreign objects or graphic elements are present, both sides of the national ID Card are uploaded or both the photo/information page and the signature page of the passport are included, and the signature is present.

5. Follow the instructions to upload photos of your document, or press [Continue on phone] to swtich to your phone and click [NEXT]. 

Note: Your photos should clearly show the full Passport or ID document, and please enable camera access on your device, or we cannot verify your identity.

Note: Follow the instruction and if you want to change the identity documents, press [Edit] to change them. Click [NEXT] to continue verifying.

6. After completing the process, please wait patiently. DigiFinex will review your data in a timely manner. Once your application has been verified, we will send you an email notification.

7. Once the LV1 identity verification process is finished, proceed to click on the [Verify] option for LV2 to initiate the liveness check. Follow the provided instructions to capture a selfie using the camera for facial verification. Submit the selfie upon completion and await automatic review by the system.

Note: In case of an audit failure, please consult the system for details on the reason for the failure. Re-submit the required real-name identification materials or reach out to customer service for clarification on the specific reasons behind the audit failure (avoid submitting materials multiple times or repeatedly).

8. Once the liveness check for LV2 is successfully done, proceed to press [Verify] for LV3 to verify proof of residence.

Please submit documentation as proof of address, ensuring that the document includes your full name and address, and is dated within the last three months. Choose from the following options for proof of address:

1. Bank statement with name and date of issue.
2. Utility bills for gas, electricity, water, internet, etc., associated with the property.
3. Credit card statement.
4. Letters from government agencies.
5. Front and back of driver’s license with address (Note: Driver’s licenses without address information will not be accepted).

Note: 

1. Kindly submit genuine information certification. Accounts engaging in deceptive practices, including the provision of false information or fraudulent certification details, will result in account suspension.

2. Photos must be in JPG or PNG format, and their size should not exceed 2MB.

3. Ensure that uploaded photos are clear, unaltered, and free from cropping, obstructions, or modifications. Any deviation may lead to application rejection.

How to complete Identity Verification on DigiFinex app? 

1. Open the DigiFinex app and tap on the menu icon.

2. Tap on [Security] and select [Real-name Verification (KYC)].


3. Tap on [Verify] to complete the LV1 identity verification.

4. Select your nationality (registration is not allowed for individuals below the age of 18) and choose the document type you want to use to verify, either [ID card] or [Passport].

Note: Submit images of your identification (both front and back of the ID card, as well as the left and right sides of the personal information page of the passport, ensuring that it includes a signature).

5. Once the LV1 identity verification process is finished, proceed to click on the [Verify] option for LV2 to initiate the liveness check. Follow the provided instructions to capture a selfie using the camera for facial verification. Submit the selfie upon completion and await automatic review by the system.

Note: In case of an audit failure, please consult the system for details on the reason for the failure. Re-submit the required real-name identification materials or reach out to customer service for clarification on the specific reasons behind the audit failure (avoid submitting materials multiple times or repeatedly).

6. Once the liveness check for LV2 is successfully done, proceed to press [Verify] for LV3 to verify proof of residence.

Please submit documentation as proof of address, ensuring that the document includes your full name and address, and is dated within the last three months. Choose from the following options for proof of address:

1. Bank statement with name and date of issue.
2. Utility bills for gas, electricity, water, internet, etc., associated with the property.
3. Credit card statement.
4. Letters from government agencies.
5. Front and back of driver’s license with address (Note: Driver’s licenses without address information will not be accepted).

Note: 

1. Kindly submit genuine information certification. Accounts engaging in deceptive practices, including the provision of false information or fraudulent certification details, will result in account suspension.

2. Photos must be in JPG or PNG format, and their size should not exceed 2MB.

3. Ensure that uploaded photos are clear, unaltered, and free from cropping, obstructions, or modifications. Any deviation may lead to application rejection.

Frequently Asked Questions (FAQ)

What kind of documents do you accept? Are there any requirements on the file size?

Accepted document formats include JPEG and PDF, with a minimum file size requirement of 500KB. Screenshots are not eligible. Kindly submit either a PDF-formatted digital copy of the original document or a photograph of the physical document
 

Identity Verification for Buying Crypto with Credit/Debit Card

In order to ensure a stable and compliant fiat gateway, users buying crypto with credit debit cards are required to complete Identity Verification. Users who have already completed Identity Verification for the DigiFinex account will be able to continue to buy crypto without any additional information required. Users who are required to provide extra information will be prompted the next time they attempt to make a crypto purchase with a credit or debit card.

Each Identity Verification level completed will grant increased transaction limits. All transaction limits are fixed to the value of the USDT regardless of the fiat currency used, and thus will vary slightly in other fiat currencies according to exchange rates.
 

How to pass the different KYC levels?

Lv1. Proof of Identity

Choose the country and specify the ID type (National ID Card or Passport) you intend to use. Ensure that all document corners are visible, with no extra objects or graphics. For National ID Cards, upload both sides, and for Passports, include both the photo/information page and the signature page, ensuring the signature is visible.

Lv2. Liveness Check

Position yourself in front of the camera and gradually turn your head in a complete circle for our liveness verification process.

Lv3. Proof of Address

Provide documents as evidence of your address for the purpose of verification. Ensure that the document includes both your complete name and address, and that it has been issued within the last three months. Accepted types of PoA include:

• Bank statement/ Credit Card statement (issued by a bank) with the date of issue and the name of the person (the document must be not older than 3 months);
• Utility bill for gas, electricity, water, linked to the property (the document must not be older than 3 months);
• Correspondence with a government authority (the document must not be older than 3 months);
• National ID document with the name and address (MUST be different from the ID document submitted as proof of identity).